P.C Richards Mattress Return Policy does not offer any refund for used or open mattresses in case of dissatisfaction. “90 Night Sleep Guarantee policy” is available for exchange. Mattresses can be exchanged after 30 nights of use up to 90 nights. For reselection, mattresses must be stainless otherwise guarantee will be void.
90 Night Sleep Guarantee policy:-
P.C. Richard offers a 90-night sleep guarantee policy on their mattresses in which customers can swap their mattresses after 30 nights until 90 nights. This offer is available for one time on new mattresses with a $75 comfort exchange fee. Mattresses of equal or higher prices can be exchanged by paying differences.
This offer is not applicable on:
Adjustable basesPillows, sheetsFoundationsBox springsMattresses protectors
Non-returnable items:
P.C. Richard does not offer the return and sold on trial bases for the following products if they are opened or utilized in any way:
Home AppliancesSnow ThrowersGeneratorsTVsLawnmowersAir ConditionersComputers Video GamesiPods and iPadsSmart Watches & Fitness bandsPrepaid CardsBasesMattress coverDronesBeauty productsHealth productsBedding AccessoriesReclinersGift CardsBox Springs
However, for a detailed discussion about your non-refundable items, contact customer care at 1-877-727-1909.
Refundable products:
Products can be refunded or exchanged within 30 days of purchase with original packaging (like-new condition), sales receipt, manuals, and accessories. The refund payment will be processed in 14 working days on a credit card used for the purchase. Contact customer care for details before making a refund request by calling at 1-877-727-1909, customer care email at support@pcriched.com, or on the website by filling out a refund form online.
Warranty policy of mattresses:
In case of defective or damaged mattresses, use a warranty policy to ask for exchange or repair of purchase. The company will try to repair the damaged product as new but in case of an unrepairable item, it will be exchanged with another piece of the same brand under warranty agreement parameters.
Ways to make a return on P.C. Richard & Son?
P.C. Richard and Son have several convenient methods for their refund after your items meet the return requirements.
In-store return:
Visit any nearest P.C. Richard & Son store to make an in-person return by bringing a receipt of purchase and credit card used for payment method. This is a faster method with no shipping charges.
Mail return:
P.C. Richard also offers prepaid UPS return labels within 3 to 5 working days. In case of an exchange, items will be sent back in only two working days after arrival. Shipping charges will be applied for the returned or exchanged products if the return is due to a mistake of P.C. Richard shipping is free.
Local and Freight deliveries:
Contact customer care for P.C Richard & Son local delivery to schedule a particular date to return your purchase.
A representative of freight deliveries will fetch your purchase to return on schedule within 24 hours. You have to inspect all the freight deliveries and report your damage to the company within three working days after delivery.
Conclusion:
P.C. Richard & Son strive to make their customers satisfied with their purchase by providing the best services. However, if someone is not satisfied with their purchased product, they can apply for return by in-person return, mail return, or local delivery procedure. For new unused and unpacked mattresses, P.C. Richard offers 90 days to make an exchange and a refund is not acceptable.
How many days does P. C. Richard take for shipping?
P.C. Richard offers same-day delivery for some of their products while next-day delivery is available for all purchases. For same-day delivery
To ask for next-day delivery, contact customer care at 877-727-1909 to confirm next-day delivery. Normal shipping takes 10 to 14 working days.
How much do P. C. Richard & son charge for shipping?
The shipping charges are determined by the purchased product and the shipping address. Use the estimate delivery tab at the bottom of the buying site to know approximate shipping charges.
You can avail of free shipping at $49 or above purchase but not for major appliances like mattresses, barbeque grills, television, and video games. Products without any shipping charges are available on the product page on the website.
Does P. C. Richard offer free delivery for mattresses?
P.C. Richard offers free delivery on mattresses set up in an in-store area on purchasing above $499 and up to 4 mattresses shipping will be only $219. For first-order delivery below $499, P.C. Richard charges $49.80 shipping charges and a $30 fee for removing previous mattresses. $14 will be charged for each additional mattress.
Does P. C. Richard offer billing by phone?
Yes, you can pay your credit card bill by phone. Contact customer care at (877) 800-4727 before paying by phone. Online and in-store payment method is also available for customer convenience.
