Does Parpala jewelry have an exchange or return policy?
Parpala jewelry, an accessory brand based in San Diego, gives out some of the most breathtaking pieces. However, if you don’t like them you can exchange or return them. They have a return or exchange policy with certain terms and conditions for those customers who either didn’t like their products or got a defective one.
How can you return or exchange an accessory from Parpala jewelry?
Parpala jewelry store credit or exchange of accessory pieces if the said customer is unsatisfied with their purchase. However, you have to make sure you apply for a return or exchange within five business days after your delivery.
This is because it usually takes them two to twelve business days to process what they have received.
By any chance, if you are not able to apply within five business days, you may face a 20% deduction from store credit. In case, you exceed more than 15 business days, they won’t accept your return or exchange.
parpala jewelry return policy on fine jewelry
Just like normal accessories bought from Parpala jewelry, even fine jewelry items can be returned or exchanged.
However, no matter how quickly you send it back there will always be a 25% deduction fee in case of an exchange.
But if you plan on returning the accessory you should do it within 5 business days. If you aren’t able to do so, you will face a 25% deduction from the store credit which is 5% more than the delayed return of normal jewelry.
Is there any way to obtain a refund for defective accessory items on Parpala jewelry?
If there is any mistake from the company’s end leading you to get a defective piece, you can always ask for a refund. However, you have to make sure you are notifying them within 3 business days after your refund.
Once you do it, you can expect a refund within 2 to 5 weeks. The duration depends on your bank and its related processes.
Things to remember while returning or exchanging an item from Parpala jewelry
Here are a few things that one must remember while returning an accessory to Parpala jewellery –
Items should be in perfect condition.
This is one of the most important things to keep in mind when you are returning an item to Parpala jewelry. They need their items in perfect condition with no sign of damage or use.
You have to make sure that you give them their products back with their original packaging. In case, if your product is already defective, you have to notify them within 3 business days after the delivery. In such situations, you can even claim a full refund.
Shipping fees will not be refunded
While exchanging or returning the product you have to make a note that the cost is at your expense. The company won’t be paying any shipping fees.
You also cannot expect them to refund you on your shipping cost. However, if your purchase had some issue or defect from the company’s end you will be provided with a shipping label.
Products purchased from the retailers should be returned to them
Any product brought through any of the retailers must be returned to them only. The item must fulfill all the conditions under the retailer’s return or exchange policy to get accepted back by them.
The brand is not responsible for any lost or stolen items.
Once the product is bought, it belongs to you. You cannot expect the brand to take responsibility if your item gets lost or stolen.
The returning policy of international orders
Parpala jewelry accepts International orders, however, these items are subjected to the respective country’s import taxes, brokerage fees, and custom duties. The brands do not take the responsibility of paying these expenses. The customer is solely responsible for paying these charges.
Other than that if a customer does not accept the pay duties or leave the package behind the brand does not provide any sort of refund. Hence every customer should make sure to go through their custom policies before placing an order.
conclusion
Parpala jewelry is an American brand that sells some of the most beautiful pieces of jewelry. They accept all kinds of orders from every country. But in case you don’t like their purchase you can always return or exchange them.
While exchanging or returning, you have to keep their conditions in mind. As long as you do it, you can always return or exchange your product or get a refund for your defective item.
How much will it cost a person if they order internationally?
There are many charges like custom duties and brokerage fees that come with an international order. These charges may differ from one country to another, hence, it is hard to predict the cost.
Hence, it is advisable for the customer to look into the policies before placing an order.
